Andrea Pettett is the General Manager NZ, Medibank Health Solutions, a position she has held since July 2012. Prior to this she spent three years as Chief Executive at Central TAS, and before this, was the Chief Executive of the NZ Health IT Cluster.
Her involvement with the health care industry includes six years as Executive Director of the Health Funds Association of NZ representing the NZ Health Insurance Industry, and four years as Chief Executive of the New Zealand General Practitioners’ Association. In between these two roles Andrea worked as a consultant for the Accident Competition Implementation Office involved in the reform of ACC.
Prior to joining the health sector, Andrea worked as a Patent Attorney specialising in biotechnology and pharmaceutical patents. Andrea is a former Chairperson of the Board of Wellington Free Ambulance. She has also held roles as a Director of Central Emergency Communications Ltd, a Trustee of Life Flight Trust, an Executive member of HINZ, and a member of HISAC. Her qualifications include an Honours degree in biochemistry, a law degree, and she is a qualified Patent Attorney.
| Do You Know What the Nurses are Doing? Safety and Consistency in Telephone Triage.
Concurrent Workshop Repeated |
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| Friday, 15 August 2014 | Start 2:00pm | Duration: 55mins | Room 5 |
| Start 3:05pm | Duration: 55mins | Room 5 | |
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Practice nurses are skilled colleagues who are undertaking expanded
roles in primary care. One of the old and ongoing roles is to provide
telephone triage to patient who call. How does the practice provide
consistent and safe advice? This talk will provide some background to
telephone triage, will look to the future of NZ services, and will
also provide access to a practical tool that you can use in your
practice to improve consistency and safety.
Note: re presentation (only handout provided due to confidentiality) |
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